Smart customer support

2 articles

[PrestaShop × AI Ready Part 3] 24/7 Smart Customer Support: Permissions and audits that must be done when integrating customer support modules

2026-04-15

PrestaShop smart customer support is most suitable to start with "customer support assistance": query controlled order summaries, organize customer intentions, and generate reply drafts. Refunds, discounts, reorders, and compensation promises are high-risk operations and should be approved by the policy engine or manually.

[AI Ready Overview Part 4] Foreseeing the future ecommerce experience: content generation, automatic customer support and multi-modal empowerment

2026-04-15

AI Ready will change the ecommerce experience, but the most robust path is not to let AI automatically make decisions immediately, but to first put content generation, customer support assistance, semantic search, image understanding, and operational reports into an auditable, traceable, and reversible process.