Privacy Policy
GCE IT (hereinafter referred to as "the Company," "we," "us," or "our") takes your privacy very seriously. This Privacy Policy (hereinafter referred to as the "Policy") is intended to help you understand how we collect, process, utilize, and protect the personal data you provide when accessing our website (https://gceit.com), registering an account, or using our software rental services.
1. Types of Data Collected
During your use of our services, we may collect the following types of data:
- Account and Contact Information: Name, email address, company name, contact phone number, and basic profile information provided during registration or purchase.
- Purchase and Transaction Data: Order details, license status, and subscription history. All credit card and payment details are directly processed by third-party payment gateways; we do not directly receive or store your full credit card numbers.
- Software Usage and Log Data: To ensure proper license functioning and record statuses, we may collect Product Keys (License Key), Install Tokens, server IP addresses, domain information, plugin activation statuses, API call logs, and system connection error logs.
- Tracking and Device Information: The browser type, operating system, and website Cookies used when accessing the service, which help us analyze service quality.
2. Purposes of Data Collection
We collect the aforementioned data primarily for the following purposes:
- Service Provision and Contract Fulfillment: To verify your identity, manage the software license lifecycle, provision software rental services (such as AI services or system plugins), and process orders and invoices.
- Customer Support and Notifications: To respond to your technical support requests and to send important system notifications (e.g., license expiration notices, version update notifications, password resets).
- Operational Optimization and Security Protection: To monitor service security, prevent software piracy and license abuse, analyze system traffic, and troubleshoot errors in order to improve our service experience.
- Marketing and Communication: With your consent, to send you the latest product information and promotional offers related to our services.
3. Data Sharing and Disclosure
We will never sell or arbitrarily provide your personal data to unrelated third parties. We will only share or disclose your data under the following circumstances:
- Third-Party Service Providers: We may work with payment gateways, cloud hosting providers, and email delivery services that assist in operations. These providers are only authorized to access necessary personal data when performing specific operational tasks on our behalf and are bound by confidentiality agreements.
- Legal Requirements and Rights Protection: When requested by government authorities or legal processes, or to protect the property, safety, and rights of the Company and other users (such as investigating malicious attacks or license abuse), we will provide related data in accordance with legal regulations.
4. Data Security and Storage
Understanding the importance of data security, we employ industry-standard encryption technologies (e.g., SSL/TLS) and server access controls to protect your data and keys. While we strive to maintain the highest level of system security, no internet data transmission can be guaranteed to be absolutely secure; therefore, you are also responsible for properly safe-keeping your account, password, and licensing credentials.
5. Your Privacy Rights
According to applicable data protection regulations, you hold the following rights regarding your personal data:
- Request access, view, or obtain a copy of your personal data.
- Request supplementation or correction of inaccurate data.
- Request to stop the collection, processing, or use of your data (including opting out of marketing communications).
- After terminating the service and closing your account, request the deletion of your personal data (except for accounting and transaction records that must be retained by law).
6. Policy Updates and Contact Information
We may irregularly update this Privacy Policy in response to regulatory or service changes. All modifications will be published on this webpage (https://gceit.com/privacy). For major changes, we will notify you separately via email if applicable.
If you have any questions regarding this Privacy Policy, your data rights, or our data handling practices, please feel free to contact us through our official website support center at any time.